VP, Treasury Management Manager

Irvine, CA

Job Purpose:

The VP, Treasury Management Manager is responsible for the overall operational integrity of the Treasury Management team, providing exceptional client service, and is critical to enhancing the overall client experience. The incumbent will oversee the effective use and application of the Account Analysis application and digital channels for both consumer and commercial clients. The manager will work closely with relationship managers, technology teams, and operations to ensure an efficient and seamless client experience while optimizing treasury management products and services.

Essential Duties and Responsibilities: 

  • Manage and develop a team of Treasury Management Specialists to serve clients with complex treasury needs.
  • Establish, monitor, manage and communicate service level agreements (SLAs) for client phone, email, digital and internal support.
  • Develop procedures for department efficiency, process improvements, client experience enhancements and overall risk mitigation.
  • Perform quality control by prescreening submitted enrollment forms, processing of monthly files to XAA (Cash Vault, Superior Press, D1B), processing any manual billing requests to client statements, and conducting call back verification of enrollment forms.
  • Execute transactions and approvals for temporary and permanent limit approvals for ACH & Wires within assigned authority limits, focusing on operational excellence and due diligence.
  • Oversee operational integrity for TM area when handling internal transactions, periodic certifications, and service-related matters.
  • Handle escalations from TM specialists and assist team members by proactively managing complex client research or servicing needs and provide prompt follow-up.
  • Accountable for internal and external client satisfaction for Treasury Management onboarding.
  • Oversee and coordinate timely completion of all assigned special projects for service updates within multiple platforms.
  • Exhibit expertise in evaluating and managing decisions/situations to limit risk to the Banc while proactively managing client expectations.
  • Maintain the integrity of client data within all bank files and systems.
  • Responsible for maintaining operational excellence in all Treasury Management functions.
  • Onboard, cross train and effectively coach new and existing team members.
  • Manages and provides guidance to the team including writing annual performance evaluations and providing balanced feedback. Hosts meetings to support their development.

Qualifications:   

  • Bachelor’s degree.
  • Minimum of 5 years of experience at a financial institution in a similar or parallel role with an emphasis on treasury management operations.
  • Minimum of 3 years of leadership experience.
  • Experience with Windows-based applications; (Excel, Word, Power Point, Adobe, etc.)
  • Experience with FIS Platforms preferred but not required.
  • Strong knowledge of commercial and Treasury Management products and services.
  • Ability to work independently, effectively, and concurrently manage competing priorities.
  • Ability to manage, prioritize, plan, and develop strategic operational plans for the department.
  • Works with an appropriate sense of urgency and immediacy.
  • Strong professional verbal, written, and presentation skills.
  • Strong knowledge and understanding of applicable business organizations.
  • Full knowledge of standard business software.
  • Demonstrated organizational and analytical skills.
  • Strong interpersonal and client service skills.
  • Strong personal attributes to complete goals and resolve issues in a competitive and changing environment.
  • Ability to work collaboratively with team members. 
  • Must have a strong understanding with and in compliance with all applicable bank regulations, and adhere to bank policies, procedures, and processes.

Work Conditions:

  • While performing the duties of this job, the employee is occasionally required to stand, walk; sit; use hands to finger, handle, or feel, occasionally lift one to fifteen pounds.
  • Working Conditions are in office.
  • The noise level in the work environment is usually moderate.

Training: Must complete all required mandatory and regulatory training. Bank Secrecy Act (BSA): Follow all policies and procedures of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Office of Foreign Asset Control (OFAC).

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.